Payments/Refunds:
All of our stylists collect payments independently. We accept credit cards as well as cash. Please contact your stylist directly for any questions.
Cancellations + No Shows:
Please give us at least 24 hours' notice to cancel or reschedule. A card is required to hold your appointment.
Late Policy:
If you are going to be more than 15 minutes late please let your stylist know. It could result in a shortened service time. If you are more than 30 minutes late you may be asked to reschedule your appointment, but please contact your stylist directly.
Additional Guest / Kids:
We kindly ask that additional guests and children, if not receiving a service themselves, are not brought along to the appointment. We want to maintain a safe and relaxing environment for all of our guests and staff.
At Copal, guest satisfaction is our top priority. If you are not completely satisfied with your hair, please contact your stylist within a 2 week period. Your stylist will offer a complimentary adjustment as long as it does not include a change from what was discussed in the original consultation. We do not offer refunds for our services.
Cancelling or rescheduling with 24 hours' notice or more is always free.
Cancellations with less than 24 hours' notice are charged 50% of the services booked. No-shows are charged 100% of the services booked.